The Sky+ Box has been misbehaving since it got moved into the study when we got HD – the pause and recording has been working only sporadically and today the thing wouldn’t even turn on. Or rather it would turn on for around 30 seconds before rebooting itself, which was a bit frustrating.
There’s plenty of Sky+ info on the internet if you Google for it, I’m just recording it here so I can find it again when I need to it 🙂
I was already aware of the hidden Installer menu (Services 4 0 1 Select), but since the box wouldn’t stay up long enough to reach the Full System Reset option this was a non-starter.
To do a manual Full System Reset takes two steps – first you need to clear the hard drive, then reload the latest system software.
To clear the hard drive you first need to turn off the mains power to the box, then press and hold the ‘left’ and ‘right’ navigation buttons as you restore the power until the circle of lights in the center of the box come on (takes around 20s). Now release the navigation buttons and press the ‘select’ button (between the ‘left’ and ‘right’ buttons) – the circle of lights should now start spinning anti-clockwise as it clears the hard drive. Once the drive is cleared the box will power off and even the standby power light will go out.
Once the hard drive is cleared, to update the system software first turn off the mains power again, and this time press and hold the ‘back up’ button as you restore the power until the ‘remote’, ‘message’ and ‘online’ lights all come on, and you get a full screen message on the TV saying ‘Updating System Software. Do not disconnect mains supply or satellite dish. May take up to 10 minutes’. When the software has been updated the box will power off again, although this time the standby light will still be on.
That should be it, although if it doesn’t work then you can keep trying as many times as you like – took me three goes before the box would even turn on, but once it did it’s been back to normal. Pause, rewind and record are all working properly and it seems to be behaving itself – although only time will tell for how long!